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Welcome to our customer service contact information page for Ancestry. You'll find various ways to get in touch with the customer service team of Ancestry on this page to address your concerns and questions, including phone numbers, email support, and live chat options. To ensure that your shopping experience with Ancestry is as smooth as possible, we strive to provide you with accurate and up-to-date contact information of Ancestry. So, if you need assistance with your Ancestry account, orders, or any other related issues, feel free to explore the options available on this page.

In this page, you will find comprehensive information on how to reach Ancestry customer service. Whether you prefer to communicate with the Ancestry team via phone, email, online live chat, or simply browse through the Ancestry help page, we have got you covered. We also provide tips on what to do when you reach an Ancestry representative, such as identifying yourself and stating your reason for calling, asking for assistance, and following instructions carefully. What’s more, With this helpful guide, you can get the help you need from the Ancestry customer service team in no time.

Ancestry Customer Service

Ancestry Toll-Free Number:

800-262-3787

Ancestry Customer Service Email:

Average reply: (100 hours)

Expect replies: 24 hours, 7 days

Usually writes back @ 1pm

Ancestry's Customer Service Help Page:

https://support.ancestry.com/s/

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What happened: The problem: I’ve never used this app and I’m paying for it. I want to stop

What happened: Was supposed to cancel sub last cycle and credit that *** never received now billed again after told it was cancelled

What happened: I am trying to log into Ancestry.uk and keep getting sent to Ancestry.au. I do not live in australia, nor am I researching in Australia. Please fix. ... When I log into Ancestry UK within seconds the site switches to Ancestry AU. Nothing I do will take it back to the UK site. I am aware that the records show on both sites HOWEVER as all my research is in the UK it is most frustrating that Australian records get preference on searches.*Presumably your system picks up on where a person lives not where they are researching. I live in New Zealand but this should not determine which site I prefer to work from.**Until this problem is resolved I will not be renewing my subscription. I would add that I have tried to make contact using the automatic 'Leaf' and have heard nothing back.**Hope this can be sorted.*Heather PriceIt is just about impossible to get replies from anywhere on the websiteMany years with periodic subscriptionsUsnUsing the box for 'other countries'

What happened: I was trying to do something, and ran into a problem.

What happened: My issue is with my Media Gallery on my Ancestry Tree. The Media Gallery is not downloading when I click on it. It might download maybe * time in ** tries. I have researched on how to try to fix this problem but nothing I have tried has fixed it. I anxiously await your reply with help on this matter. Thank you,**Betty Kuebler

What happened: We had my wife’s aunt do a DNA TEST test on March **, ****.*We have been unable to locate the results.*Ancestry.com sent to test to Bill Johnson in Birmingham, AL. He returned the sample on March **, ****.*Can you please help us locate the results?*Thanks so much,*Fred West*My Ancestry Account was used for the purchase and we thought the results would come to us at: F*****@***.com

What happened: The problem: I want to cancel my account.Way too expensive for me as I’m now on disability.

QA

What are customer support channels for Ancestry?

Ancestry provides helpful channels like email, phone, help center, etc., for customers to receive support. The Ancestry customer service team also offers social media support for quick advice and solutions.

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What kind of support does Ancestry offer?

Ancestry offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the Ancestry customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.

QA

What is WorthEPenny's Relationship to Ancestry?

To put it simply, WorthEPenny is an independent third-party website that is not related to Ancestry. WorthEPenny provides free tools and resources to assist customers in reaching Ancestry customer service more efficiently, such as the Ancestry phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Ancestry, as well as forums where Ancestry customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, like Ancestry, it is not associated with or endorsed by Ancestry.

DISCLAIMER:

Please note that WorthEPenny is not related in any way to the Ancestry official app or the Ancestry company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Ancestry trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Ancestry. All references by WorthEPenny to third-party trademarks like Ancestry are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.

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